Privacy Policy
This policy explains how Ohmyweb Innovations Private Limited (CIN U72900KA2018PTC116336), No 14, 6th A Cross, Bangalore, Karnataka 560032, India (“we”), the operator of Lumenta, collects and uses personal data. We are the data controller (data fiduciary under India's Digital Personal Data Protection Act, 2023) for the data described here.
What we collect
- Account details: name, email address, company name, and team members you invite.
- Your content: footage, audio, images, logos and briefs you upload, plus transcripts and videos we produce from them. These may contain personal data of people who appear in them.
- Billing details: plan, invoices and payment status. Card and bank details are collected by Dodo Payments, our merchant of record; we never see or store full card numbers.
- Usage data: log-ins, actions in the app, device and browser type, IP address and error logs.
- Messages: emails and revision notes you send us.
How we use it
- To make, revise and deliver your videos.
- To run your account, take payment and send service emails such as delivery notices and receipts.
- To keep the service secure, fix problems and improve it.
- To meet legal, tax and accounting duties.
We process your data to perform our contract with you, with your consent where we ask for it, and for our legitimate interest in running a secure service. We do not sell personal data, and we do not use your content to train AI models.
Who processes it for us
We use service providers bound by contract to use the data only to provide their service to us:
- Cloudflare: website delivery, security and file storage.
- Vercel and Neon: application hosting and database.
- Anthropic and other AI and media providers: analysing briefs and transcripts, voice-over, transcription and stock visuals.
- Zoho ZeptoMail: transactional email.
- Dodo Payments: payments, tax and invoicing, as merchant of record.
These providers may process data outside your country, including in the United States and India. Where the law requires, we use standard contractual safeguards for these transfers.
How long we keep it
- Uploaded footage: deleted automatically six months after upload, or sooner if you delete it.
- Finished videos: kept while your account is open so you can download them again.
- Account data: kept while your account is open and deleted within 30 days after it closes.
- Invoices and payment records: kept for as long as tax law requires, usually eight years.
Cookies
We use only the cookies needed to sign you in and keep the service secure. We do not use advertising cookies.
Your rights
You can ask to access, correct, download or delete your personal data, withdraw consent, or object to how we use it. Email support@lumenta.app and we will respond within 30 days. If you are in the EU or UK you can also complain to your local data protection authority.
Security
Data is encrypted in transit and at rest, access is limited to people who need it, and files are stored in private storage reachable only through short-lived links.
Children
The service is not for anyone under 18, and we do not knowingly collect their data.
Changes
We will post updates here and email you about material changes.
Grievance officer and contact
Mohammed Nadeem, Director, Ohmyweb Innovations Private Limited. support@lumenta.app