Refund & Cancellation Policy
This policy applies to all Lumenta plans sold by Ohmyweb Innovations Private Limited. Payments are processed by Dodo Payments, our merchant of record, which issues refunds to your original payment method.
Cancelling
- You can cancel your subscription at any time from your account settings or by emailing us.
- Cancellation stops the next renewal. Your plan and any unused videos stay available until the end of the period you have paid for.
- We do not charge cancellation fees.
Refunds
- First payment: if you ask within 7 days of your first payment and we have not yet delivered a video, we refund it in full.
- Videos we can't deliver: if we can't produce a usable video from your footage, or a delivery fails, the video credit goes back to your account. If you would rather have the money, we refund that video's share of your plan price.
- Duplicate or mistaken charges: refunded in full.
- Renewals: if a renewal charged after you meant to cancel and you have not used any videos from the new period, ask within 7 days and we refund it.
- Other than the cases above, payments for a billing period that has started are not refundable, and unused videos do not roll over or convert to cash.
How to ask
Email support@lumenta.app from your account email with your invoice number. We reply within 2 business days. Approved refunds reach your payment method within 5 to 10 business days, depending on your bank.